Getting to Kilkenny Cafe is straight forward when you come in to the shopping centre from High Street. The ground floor is all on the flat. If you come in from James’ Street, you can get a lift to the ground floor. While the door to the cafe is not automatic, staff and customers alike are quick to open the door when they see me coming. The tables at the rear of the cafe are the most suitable for wheelchair users and the chairs can be easily moved if need be.
The staff are a great help to me. They are always alert and friendly when a person in a wheelchair comes in. After I order food or drinks, a staff member will carry it to the table for me. They will move the seat out of the way for me and ask if I need milk, sugar or cutlery. I never feel rushed here. The staff give me time to make a decision and to get the money together.
Kilkenny Cafe is a popular place and can be very busy at lunchtimes. It can seat about 100 people. People seem to be drawn into it - myself included! You can get a bit of everything here – soups, salads, sandwiches, dinners and desserts. Kilkenny Cafe offers many options for coeliacs and the menu changes everyday.
Kilkenny Cafe does not have its own bathroom. The bathrooms are part of the shopping centre and are located beside the escalator.
The wheelchair accessible bathroom is not suitable for all wheelchairs. I use a large, motorised chair and need to move the bins out before I use the bathroom. Some wheelchair users may find the space a little bit tight.